Several dental offices and companies have offered alternative treatment options to patients left without care after SmileDirectClub’s abrupt shutdown.
SmileDirectClub announced Dec. 8 it would be shutting down its global operations immediately after efforts to recapitalize the business failed. The company said it was unable to provide support to its existing customers but that more information about refunds would become available once next steps are determined. Patients under the company’s SmilePay Plan are still expected to continue their monthly payments until payment for their clear aligners has been made in full, according to an FAQ page.
The American Association of Orthodontists provided guidance to these patients Dec. 15, advising patients of mail-order orthodontic companies to make an appointment with a licensed orthodontist.
Source: Dental providers step up for patients amid SmileDirectClub fallout / Becker’s Dental + DSO Review