TAMPA BAY, Florida – The Florida Department of Transportation put contractor Conduent on notice it’s in danger of defaulting on its $287 million electronic tolling contract because of ongoing failures with a month-long SunPass disruption that was supposed to last just six days.
In a Thursday letter to Conduent, FDOT Secretary Mike Dew acknowledged for the first time the agency was not simply withholding toll transactions “to better serve the customer,” but because of “unreliability” with Conduent’s system. Dew wrote that approximately 90 million toll transactions remained unprocessed statewide since the start of June because Conduent was processing duplicate transactions.
Source: Florida SunPass disaster day 23: State puts vendor on notice / WTSP